I was brought up to always do the right thing. That philosophy has made it into the way I have run my businesses, and how I interact with customers, suppliers, and even competitors. Good customer service pays for itself many times over — in loyalty, customer value, referrals, brand equity, and reputation. Conversely, poor customerContinue reading “Customer service with online pool and spa supplies”
Author Archives: Castle Home Developers
Pool equipment, pool accessories, chemicals, pool covers, pool filters
It’s important to share stories about our experiences with businesses who rip us off, like this online pool equipment store, Poolweb.com, did to me. They take advantage of the friction of returns, of calling, of spending the time to remedy a poorly handled situation. We ordered this great MeycoLite pool cover. Our pool company thenContinue reading “Pool equipment, pool accessories, chemicals, pool covers, pool filters”
Where do you get your pool supplies in New York, Long Island, Westchester, New Jersey?
Hopefully the answer is not Poolweb.com! In my experience this company has zero integrity, and a customer service policy that only protects them and does no service for the customer. Pool supplies at great prices? I live on Long Island in New York, and many homeowners here have pools. We need pool accessories, pool supplies,Continue reading “Where do you get your pool supplies in New York, Long Island, Westchester, New Jersey?”
Poolweb reviews will hopefully save you from a bad experience
My hand was forced into creating this blog, which is focused on the eCommerce companies that sell pool and spa supplies. I wanted to objectively share a particularly horrible experience I had with Poolweb.com, who tried to dodge their responsibility and accountability when one of their sales reps made a blatant mistake and sent meContinue reading “Poolweb reviews will hopefully save you from a bad experience”